"Moving confidently to the next stage"

Our next Zoom meeting will be held on Wednesday the 9th of June (10.00 - 11.00), when we will be joined by Lee Whitworth from A&E Training, talking about measures we can take to help our physical and mental health as we make preparations to move fully out of lockdown.
Lee will give us his views as to how we protect  business owners, staff and customers.

The government restrictions may be removed at the end of June but are we all ready to return to "normal"?
Do we need to keep some protections in place - just in case?
There's plenty to discuss so click here to join in the debate
Please note video and screenshots may be taken during this event and may be used on our website, social media platforms, or promotional materials. If you do not wish to be on these photos please notify us in advance of the meeting.

Thank you to Anna-Mae from NYBEP for advising us about their new initiative during our April Zoom meeting:
CONNECT, DEVELOP, ACHIEVE.
If you missed it, just click HERE

Connect, Develop, Achieve

NYBEP is excited to launch ‘Connect, Develop, Achieve’; an ESF funded programme of activity to support women in the workplace develop their skills and progress in STEM (SME) businesses in order to meet future demand in the sector.

• Connect - with other women in STEM roles through organised district networks
• Develop - your skills through a personalised programme, led by NYBEP with support from STEM Champions. You will receive a concise, personalised development programme with the opportunity to further develop your skills.
• Achieve - graduate from the programme with new and revitalised skills. Graduates can continue to support future participants, providing continual empowerment for women in the STEM industry.

NYBEP will design a flexible programme based on your needs, values and aspirations Provision may include;
• Peer to peer Mentoring – Sharing knowledge and empowering the future workforce.
• Skills building sessions
• Attending network meetings, workshops, and masterclasses
• In company immersions – Full day company visits for either individuals or small groups, offering insight to wider organisational activities
• Signposting to high quality training and qualifications.

Connect, Develop, Achieve This support will be provided as part of the Specialist Skills Support Programme which is part funded by the European Social Fund as part of the European Structural and Investment Funds Growth Programme 2014-2020

Want to find out more? Please contact the Network Coordinator Anna-mae Thornton at:
 anna-mae@nybep.org.uk
Tel: 07852939061
Linked In: https://www.linkedin.com/company/connect-develop-achieve (I’m also on Linked In personally under Anna-mae Thornton)
Website: Connect, Develop, Achieve | NYBEP
 

KICKSTART SCHEME - UPDATE

North Yorkshire County Council is an established Kickstart Gateway organisation with over 300 Kickstart jobs already approved by the Department of Work and Pensions, in a range of businesses across the county. We are excited to be now working with these businesses to appoint eligible young people to these roles. We are keen to support more local businesses who wish to apply via NYCC.  We have set up a dedicated information website and Expression of Interest Form, including Frequently Asked Questions, available http://www.nyresourcing.co.uk/northyorkshirekickstart/

Email: keeley.metcalfe@northyorks.gov.uk

Students mastermind ‘Moving Forward’ Dance show and competition
Five talented and tenacious Dance students at Richmond Sixth Form College have masterminded ‘Moving Forward’, a virtual dance extravaganza and competition. Marking National Dance Week, the show will be released on the school’s youtube channel on Friday 23^rd April, as the week-long celebrations draw to a close, and will showcase individual performances by 50 students from Year 7 through to Year 12 and culminate in a grand group finale. Read more....


Students and staff smash challenge and fundraising targets in memory of Dave Clark
Students and staff at Richmond School and Sixth Form College have walked, cycled and run an amazing 46,697 miles in memory of Dave Clark, the school’s former Deputy Headteacher.  Throughout March, they covered more than five times their original target of 8,000 miles, a spectacular achievement, raising £6,322 to be shared equally between the Great North Air Ambulance Service and to buy new equipment for the school’s fitness suite. Read more....

NORTHALLERTON BUSINESS NETWORK

What are your plans for Monday 10 May at 5pm? You can do this from the comfort of your own home/business, as we remain virtual. 

If you have time available, are you looking to meet up with some new and existing networkers in and around Northallerton, would you like to join us? We are a friendly bunch, who are focused on helping each other where we can. 

With a few days to go, we have 9 people registered, but we have plenty of room for more. You can book via Eventbrite, by clicking on the below link: 

https://nbnmay2021.eventbrite.co.uk

This months theme: Getting to know others

We are currently working on changing our offering, but this is a perfect month to attend and get to know others who attend this group on a regular/occasional basis. 

Timings

     5:00 Welcome, informal networking, and introductions

     5:20 Break Out Rooms with others

     5:50 Round up and announcements

     6:00 Close

Please note video and screenshots may be taken during this event and may be used on our website, social media platforms, or promotional materials. If you do not wish to be on these photos please notify us in advance of the meeting.

We hope you can make it, and contribute to a huge success!!

Northallerton Business Network

Check website for more information northallertonbiznet.co.uk

 4, Trinity Church Square, Richmond DL10 4HY

Click the logo for website & online orders

Members can post items about their business and comment on the RBN FACEBOOK page - just click on the logo
On FACEBOOK, the username @RichmondBizNet has been created for Richmondshire Business Network.
It's now easier for you to find your RBN page in search. You can also visit your Page at fb.me/RichmondBizNet and send your Page messages at m.me/RichmondBizNet.

SAVE THE DATE

• Wednesday the 14th of July - RBN Business "Meet up event" - Breakfast at The Holly Hill Inn
•  Wednesday the 22nd of September - RBN "Business Expo", Catterick Racecourse

Promote your business on our Facebook Page and on RBN virtual events
If you are a RBN or NBN member, please send your promotional video (60 - 90  seconds max) by clicking HERE

 

Hospitality venues - customer information collection

We have received the information for hospitality venues as attached and a link here for businesses who are required to collect contact information from their customers https://www.gov.uk/guidance/maintaining-records-of-staff-customers-and-visitors-to-support-nhs-test-and-trace
 

 

Apologies for not being back in touch sooner, things have been slightly hectic at the swimming club!


I just wanted to let you know that the final amount raised from our crowdfunding campaign was just over £24,000 (including the 10k Sport England funding) - which we are absolutely thrilled about and far exceeded our expectations. I wanted to personally thank you and RBN for all their support - we are very grateful.

With this funding we hope that we have weathered the Covid-19 storm and hopefully soon we will be able to starting hosting galas again, which makes up 25% of our funding each year.

If you want to know more about the club,  please don't hesitate to get in touch, we would very much you would be more than welcome to visit us. 

Amy, RDASC.

RT@richmond_today

We print 10,000 copies which go to homes and businesses across Richmondshire. If any members who don’t already advertise are interested in finding out more, I’d love to have chat with them. All RBN members get a discount off advertising with us. My email is joe@richmondshiretoday.co.uk and phone number is 07535 474897.
 

Kind regards,
Joe

We have been asked to circulate this link which will have the most up to date Government information on for all business support.  
http://bit.ly/2TXegwO

For details of some great promotional opportunties for RBN members contact John Harding at GYR (click on logo) or email info@rbnetwork.co.uk

New directory of RBN Members
Click on the logo to see a directory of the RBN members.

Membership bank details
To pay your membership fees by BACS use: Account number 06780726 & sort code 090129

  

We are working closely with our friends in the ORBTA
Marcia McLuckie
Chair, Original Richmond Business and Tourism Association
www.originalrichmond.co.uk
01748 825525 / 07740 927 608

Is Covid still an excuse for a poor customer experience?

In March last year when the pandemic hit it was quite understandable that service levels would fall while businesses re-adjusted and managed to establish teams working from remote locations. Naturally wait times may be longer, processes a little unclear and general sharpness of business becomes a little blurred. In fact, three quarters of customers expected it.   However, many major brands are still using Covid as their reasons for service not being what it was.  Can this be justified when their income may well be the same or, in some cases, even higher than pre-pandemic? Gather better feedback data that really reflects the experience. As customers, we only ever get asked how our experience was after the transaction has finished. Of course, in the majority of cases, the customer has had any issue they had resolved. But what about the customers who can’t get through, or can’t find what they want on the website or are on hold for hours? How are firms focussing on how those customers might feel? How are they going to reward them for their time and patience? More importantly, how are they then communicating back when messages are left? As we move out of our current state let us see which major brands move with the times and offer a very different experience, rather than leaning on the excuses of the past. If you need some help, we are here for you. Please contact me for a CX discussion.

Ian. 

ian.sadler@insight6.com

07891 631869

Ian Sadler

CX DIRECTOR NORTH YORKSHIRE, HUMBERSIDE & TEESSIDE